Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2022). Crucial conversations: Tools for talking when stakes are high (3rd ed.). McGraw Hill. Mastering The Art of Crucial Conversations | Joseph Grenny Crucial Conversations Live | Emily Gregory My keynote is simply a "summary" of the concepts that I learned from this book. It is not a product of the book's publisher and is not for sale.
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