Crucial Accountability

Patterson, K., Grenny, J., McMillan, R., Switzler, A., & Maxfield, D. (2013). Crucial accountability: Tools for resolving violated expectations, broken commitments, and bad behavior (2nd ed.). McGraw-Hill Education. 

What to Expect | Crucial Conversations for Accountability

Bergman Keynote Crucial Accountability + Mastering Dialogue.pdf

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My keynote is simply a "summary" of the concepts that I learned from this book. It is not a product of the book's publisher and is not for sale.